Refund Policy
Last updated: 2026-07-28
30-day money-back guarantee
If your product-page conversion rate — measured over the Darwiny loader — has not improved after 30 days on your first paid billing period, email support@darwiny.ai and we will refund that billing period in full when the conditions below are met.
Conditions
- Applies only to the first paid billing period after signup.
- The standalone Stripe trial lasts seven days. Cancel before the trial-end time shown at checkout to pay $0. The free trial itself has no charge to refund.
- Refunds are returned through the payment processor that collected the charge. For Shopify app charges, we issue an eligible refund or credit through Shopify's app-billing process. For a standalone non-Shopify subscription billed through Stripe, the refund is returned to the original Stripe payment method and typically arrives within 5–10 business days, depending on the issuing bank.
- The Darwiny loader must have been installed and active for at least 14 days of the billing period. This is to give the AI optimizer a fair chance to find a winning variation.
- The guarantee is one-time; it does not apply to subsequent renewals or re-subscriptions.
Ordinary cancellations (no refund)
Shopify merchants manage or cancel the Darwiny app subscription in Shopify Admin; uninstalling the app also cancels its active app subscription under Shopify's billing rules. Standalone customers who subscribed outside the Shopify app can cancel from your dashboard → Account → Manage billing. Cancellation does not itself create a refund, and its effective date follows the applicable billing provider's rules.
Chargebacks
If you have a concern about a charge, please email us before filing a payment dispute so we can investigate it promptly. Shopify handles chargebacks for Shopify app charges; standalone non-Shopify charges follow Stripe's dispute process.